I. Overview
Legally compliant, lifelong protection. Building shifting and lifting fall under special engineering regulated by Undang-Undang No. 2 Tahun 2017 (Jasa Konstruksi). We provide a 2-year construction warranty period (Masa Pemeliharaan), while for the main structure of the building, we offer a legally compliant 10-20 year structural safety guarantee. For any quality issues caused by construction, we take full responsibility.
II. Detailed Explanation of Warranty Period (Masa Garansi)
Our warranty standards strictly comply with and exceed industry practices:
⑴、Defects Liability Period: 2 years
Calculated from the date of project completion and handover (Handover/PHO).
Scope of coverage: integrity of the raised horizon, crack prevention in new structures, sealing of pipeline interfaces, and smooth operation of doors and windows.
⑵、Main Structural Warranty Period (Struktur Utama): 10 – 20 years
In accordance with the legal definition of “Building Failure (Kegagalan Bangunan),” we provide long-term guarantees for the underpinned beam-column system and new foundation.
If severe tilting or structural failure unrelated to natural disasters occurs during the warranty period due to design flaws in the construction plan, the contractor bears legal liability.
III. Who is Responsible for Repairs When Issues Arise? (Tanggung Jawab Perbaikan)
As per contract law and industry practices, the division of responsibilities is clear and explicit:
⑴、Contractor’s free-of-charge repair:
During the warranty period, any damage caused by improper construction techniques (Method Statement), synchronous jacking errors, or quality issues with the underpinning materials.
We will dispatch a professional special engineering team to conduct on-site surveys and develop restoration plans within 48 hours of receiving notice.
⑵、Insurance Involvement (Insurance Coverage):
In the event of a major incident during construction or the warranty period, we will activate the CAR (Contractors’ All Risks) policy, with the insurance company and contractor jointly responsible for compensation and repair work.
⑶、Owner’s Self-Management Situation:
Issues arising from unauthorized additions by the owner, overloading, or failure to follow recommended drainage maintenance.
Natural wear and tear in non-construction areas (e.g., aging roof tiles, damage to old indoor furniture).
IV. Special Compliance Guarantees Tailored for the Indonesian Environment
SLF (Functional Suitability Certificate) Support: After shifting and lifting, we will assist the owner in collaborating with government departments for safety evaluations to ensure the building can regain or maintain the Functional Suitability Certificate (SLF – Sertifikat Laik Fungsi), the highest recognized residential safety certification under Indonesian law.
Localized Service Centers: Our technical office in Jakarta operates permanently, not as a “guerrilla” operation. Whether in Jakarta, Surabaya, or other regions, we ensure localized after-sales response (Quick Response).
Expert Appraisal: If there is a dispute over the cause of damage, civil engineering experts from the Indonesian Engineers Association (PII) or local universities (such as UI/ITB) can be engaged for an impartial assessment.
V. Summary (Ringkasan)
2 Years of Free Maintenance: We provide free repairs for construction defects.
10-20 Years of Structural Guarantee: Structural safety coverage within the legal framework.
Lifetime Technical Support: As long as the building stands, we are always available to offer structural health advice.
Expert Tips (Tips for Indonesian Clients):
The contract must clearly specify the terms of Masa Pemeliharaan (Maintenance Period) and Kegagalan Bangunan (Building Failure Liability). It is recommended that the owner requests the contractor to provide a “Structural Integrity Report” as an annex before the final acceptance. This document will serve as crucial legal evidence for future insurance claims or secondary mortgage/sale of the property.