One Overview
Advantages: To tackle complex traffic conditions (Macet), our after-sales team is equipped with flexible mobile service vehicles, ensuring “work begins immediately upon arrival.”
2. Core Commitment: Nationwide Coverage Across Indonesia, Rapid Arrival
Our after-sales service system not only aligns with Indonesia’s local business practices but is also optimized for the region’s geography and administrative efficiency:
Core cities (Jakarta Metropolitan Area Jabodetabek, Surabaya) : On-site team arrival within 24 hours.
Major industrial zones (Karawang, Cikarang, Semarang)The team arrived on-site within 48 hours.
Outlying islands or remote areas: Leverage local partner networks to immediately initiate remote assessments and dispatch technical experts.
III. The Four Pillars to Ensure “Timely On-Site Service”
⑴、Localized Engineering Stations and Self-owned Equipment
Current Status: We maintain permanent technical offices and equipment warehouses in Java’s core industrial zones.
Advantage: To address complex traffic conditions (Macet), our after-sales teams are equipped with flexible mobile service vehicles, ensuring “ready-to-work upon arrival.”
⑵、Respecting Indonesian Cultural Time Management (Operational Efficiency)
Religious and Holiday Contingency Plans: We maintain on-duty teams during Ramadan and Idul Fitri. Even on public holidays, we provide 24-hour emergency technical support for urgent structural safety issues.
Response Time: Implementing a “same-day acceptance, next-day arrival, on-site solution proposal” process.
⑶、“One-Stop” General Practitioner Service (One-Stop Maintenance)
All potential “pain points” that may arise later are included in our handling list:
Structural fine-tuning: Repairing minor floor cracks caused by groundwater fluctuations during the rainy season.
Waterproofing Reinforcement: Secondary waterproofing treatment for construction points and surrounding areas.
Appearance Restoration: Meeting Indonesian owners’ aesthetic requirements for buildings by performing secondary matching and beautification of wall textures and coatings.
Drainage and Diversion: Inspect and optimize the perimeter drainage system around the foundation to ensure the sewer pipe (Pipa Drainase) is not obstructed due to foundation adjustments.
⑷、Digital Monitoring Archive (Project Tracking)
Method: Each reinforcement point has a digital number. When after-sales personnel visit, they can directly access the SPT report and historical pile driving force records of the project through their mobile devices, enabling precise diagnosis.
IV. Warranty Policy and Fee Transparency
To establish a long-term relationship of mutual trust, we adhere to the following transparent standards:
| Service Classification | Fee Policy | Special Notes |
| Construction quality related | Completely free (no charge) | During the warranty period, any changes caused by materials or construction will be covered by free repairs and restoration. |
| Sudden Environmental Impact | Service at Cost Price | Assist in foundation inspection and reinforcement after major municipal construction projects or severe flood disasters in the vicinity. |
| Owner’s Additional Floors/Modifications | Paid Consultation and Implementation | If the owner needs to add floors based on the original reinforcement, provide a reinforcement upgrade plan. |
5. Expert Tip: How to Obtain After-Sales Support More Effectively?
Maintenance channels: We provide a dedicated WhatsApp service account that allows property owners to send videos, photos, and location information, facilitating remote preliminary diagnosis by engineers.
Compliance records: All after-sales service processes will be documented as supplementary evidence for applying or renewing the SLF (Functional Compliance Certificate).
6. Summary
We adhere to the principle of “one-time construction, lifelong responsibility.” Our local team is not just a contractor but also a “family doctor” for your building assets.
Core Logic: Distance is not an issue; response speed and problem-solving certainty are the essence of our service.
Is your current project located within a specific industrial park? Some parks (such as KIIC or MM2100) have strict construction access and time restrictions. We can pre-register according to the park’s management requirements to ensure the after-sales team can enter without obstacles.